9ggqq Privacy Policy —
Your Information Is Our Responsibility
Learn transparently what information we collect, why we collect it, and how we keep it secure. Your privacy is 9ggqq's top priority.
Introduction
1 General Overview
This Privacy Policy ("Policy") applies to the use of the 9ggqq platform and the website https://9ggqq.lat ("Service"). When you create an account, log in, or use any service on our platform, you agree to the terms of this Policy.
9ggqq is a trusted online gaming platform in Bangladesh. The protection of our users' personal information is extremely important to us. We never sell or transfer your personal information to unauthorized third parties under any circumstances.
This Policy may change at any time. In the event of changes, we will note the updated date on this page and notify registered users by email for significant changes.
Data Collection
2 What Information We Collect
9ggqq collects the following types of information as needed to operate the service:
2.1 Registration and Identity Information
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID card or passport number (for identity verification)
- Account username and password (stored in encrypted form)
2.2 Financial and Transaction Information
- Deposit and withdrawal history
- bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
- Transaction date, time, and amount
- Bank account details (where applicable)
2.3 Technical and Device Information
- IP address and device type
- Browser type and version
- Operating system
- Visit date, time, and page navigation history
- Cookies and session data
2.4 Gaming Activity Information
- Betting history and gaming activity logs
- Bonus and promotion usage records
- Live chat conversations (for support purposes)
- Any additional information voluntarily provided
Purpose of Use
3 Purpose of Information Use
We use the information collected only for the following legitimate purposes:
3.1 Account Management and Identity Verification
We create and manage your account using the information provided at registration. This information is used for age verification (confirming 21+), identity verification, and fraud prevention.
3.2 Financial Transaction Processing
Financial information is used to process deposit and withdrawal requests. This information is necessary to enforce the ৳200 minimum deposit and ৳1,000 minimum withdrawal rules. Records of each transaction are kept in accordance with anti-money laundering regulations.
3.3 Providing Customer Support
Our 24/7 live chat support team has the right to view account information and history to resolve your issues quickly. Use of this information is always limited to support purposes.
3.4 Security and Fraud Prevention
We use technical information to detect suspicious activity, identify multiple accounts, and ensure platform security. This is essential for protecting you and all users.
3.5 Meeting Legal Obligations
We are required to retain and provide certain information in order to comply with applicable laws, regulations, and directives from regulatory authorities.
3.6 Service Improvement and Personalization
By analyzing your preferences and gaming patterns, we make your experience more personal and enjoyable. This information is also used to show you relevant bonus offers and promotions.
Data Sharing
4 Data Sharing with Third Parties
9ggqq never sells your personal information. However, certain information may be shared with third parties in the following limited circumstances:
4.1 Payment Processors
Necessary information is shared with payment gateways such as bKash, Nagad, Rocket, and Upay to carry out financial transactions. This information is used solely for processing transactions.
4.2 Technology and Infrastructure Partners
Limited technical information is exchanged with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe, solely to ensure gaming services.
4.3 Legal Authorities
In the case of court orders, government directives, or legal investigations, we are legally required to provide relevant information. In such cases, we provide only the information that has been requested.
4.4 Responsible Gaming Support
If concerning patterns are observed in a user's gaming behavior, anonymous statistics may be shared with responsible gaming organizations.
All of our third-party partners are bound by strict confidentiality agreements. They may not use the information provided for any other purpose.
Cookie Policy
5 Cookies and Tracking Technologies
9ggqq uses cookies to ensure the website functions properly and to improve the user experience.
5.1 Types of Cookies
- Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: To remember your language preferences and interface settings.
- Analytics Cookies: To collect platform usage statistics — completely anonymous.
- Security Cookies: Used to detect fraud and bot activity.
5.2 Cookie Control
You can disable non-essential cookies from your browser settings. However, this may limit some functionality of the site.
Data Security
6 Data Security Measures
9ggqq uses industry-standard technology and methods to protect your personal information:
- 256-bit SSL/TLS encryption — all data transfers are fully secure
- Password bcrypt hashing — your password is never stored in plain text
- Regular security audits and vulnerability testing
- Two-factor authentication support
- Restricted staff access — only authorized staff can view personal information
- Firewall and intrusion detection systems
- Data stored in secure data centers
If a data security incident occurs, we will notify affected users within 72 hours.
Retention Period
7 Data Retention Period
Different types of information are retained for different periods:
- Active account information: for as long as the account remains active
- Financial transaction records: minimum 5 years as required by law
- Identity information after account closure: minimum 2 years
- Support conversation logs: 1 year
- Technical logs: 90 days
When the retention period ends, information is securely deleted or anonymized.
Your Rights
8 User Rights
Every registered user at 9ggqq enjoys the following rights:
8.1 Right to Access Information
You have the right to know what information we hold about you. You can request this information by emailing [email protected].
8.2 Right to Correct Information
If there is an error in your stored information, you have the right to request a correction. This can be done through account settings or live chat.
8.3 Right to Delete Information
After closing your account, you have the right to request deletion of your information beyond what is required by legal obligations.
8.4 Right to Object to Data Processing
You can object to the use of your information for marketing purposes. You can unsubscribe from our marketing communications at any time.
8.5 Right to Data Portability
You have the right to receive a copy of your account data in a machine-readable format.
To exercise any of the rights above, write to [email protected]. We will respond within 30 business days.
Protection of Minors
9 Protection of Minors
9ggqq is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.
Age verification during registration is mandatory. If a discrepancy is found in a user's age verification, their account is immediately suspended and the collected information is deleted.
If you believe a minor is using our platform, please let us know at [email protected].
International Transfers
10 International Data Transfers
Our servers may be located in various countries. When your information is transferred outside Bangladesh, we ensure that the transferred information maintains the level of protection described in this Privacy Policy.
Standard contractual clauses are used for international transfers, which require third parties to protect your information to the same standards.
Policy Changes
11 Changes to the Privacy Policy
9ggqq reserves the right to change this privacy policy at any time. Changes will be communicated through the following process:
- The "Last Updated" date on this page will be changed
- Registered users will be notified by email for important changes
- A brief notification of changes will be shown after logging in to the site
If you continue to use the platform after changes are made, you will be considered to have accepted the terms of the new policy.
Other Matters
12 Responsible Gaming & Use of Information
9ggqq is committed to responsible gaming. By analysing data about your gaming activity, we can identify potentially problematic behaviour and provide support. This analysis is done for your protection.
To learn more about responsible gaming, visit our Responsible Gaming page.
12.1 Third-Party Websites
When you visit third-party websites from our platform, those sites' own privacy policies will apply. 9ggqq is not responsible for the privacy practices of those sites.
12.2 Dispute Resolution
Any dispute or complaint relating to this privacy policy must first be submitted by email to [email protected]. We will attempt to resolve the matter through discussion.
Have a question about privacy?
Our support team is available 24/7. Chat with us directly via live chat or send us an email.